We understand that “life happens” and that sometimes it may not be possible for you to attend your appointment at Chester Osteo and Physio.
We have a list of people who may be suffering and in pain waiting for an appointment, so it’s important to contact us in good time if you are unable to attend for any reason. This will enable us to provide appointments to people who desperately need treatment. It is, however, also important to understand that last-minute cancellations or missed appointments make it difficult for us to offer someone else a treatment slot.
As a small local business, lost appointments have a damaging effect on our income, which affects our goal of helping as many people as possible. With this in mind, we have produced a Cancellation Policy that helps both the patient and the business manage how cancelled appointments are dealt with.
You may cancel your appointment at any time, at no cost, until 24 hours before your appointment.
If you cancel your appointment less than 24 hours before the scheduled appointment start time, the full cost of the appointment will be invoiced/charged. There are certain exceptions, for example, if you contract Covid or have a bereavement.
If you fail to attend your appointment without notice, the full appointment fee will be chargeable.
In the event you fail to show up to a session, or cancel a session at the last minute but want to rebook, we will require upfront payments for any further sessions.
In the event of Chester Osteo and Physio cancelling or amending your appointment, we will endeavour to contact you by telephone or text as soon as possible. In the event of staff illness, this may be at short notice. You will be offered an alternative appointment as soon as possible.
We are a busy clinic and will often be treating patients, which means we do not always have immediate access to emails or the phone during the day. If you need to cancel your appointment, please TELEPHONE the clinic wherever possible and leave a message. Our Aeva AI receptionist will communicate your message to us, and we will get back to you in due course with a plan.
The clinic telephone number is: 07541092579
You may email your osteopath or physiotherapist directly if they have provided an email address for correspondence. If you email to inform us about a cancellation, you must do so at least 48 hours before your appointment.
Thank you for understanding.
Mike Hutchison & Philippine Tauvel
Clinical Directors